Shipping policy

Shipping Policy

Last Updated: September 7, 2026

Thank you for shopping with PyroHorizon. We’re committed to getting your order to you safely and as quickly as possible. Please review our shipping policy below for information about order processing, delivery, tracking, and other shipping-related matters.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will be processed on the next available business day. During holidays, promotions, or periods of high order volume, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Within the United States

We currently ship to addresses within the United States.

Estimated delivery time after your order has been processed is generally:

Standard Shipping: 3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather conditions, holidays, and other circumstances outside our control.

Shipping Costs

We offer FREE standard shipping on eligible orders within the United States. Any additional or expedited shipping options and charges will be displayed at checkout.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address or contact information provided during checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered the fulfillment process.

PyroHorizon is not responsible for packages that are delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

Lost, Delayed, or Damaged Packages

If your package appears to be significantly delayed, lost in transit, or arrives damaged, please contact us and provide your order number along with any relevant details.

For damaged items, please contact us as soon as possible and include photos of the damaged product and packaging. We will review the situation and work with you toward an appropriate resolution.

Please note that carrier delays may occasionally occur and can be outside of our control.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or another issue outside our control, additional shipping charges may apply if the customer requests that the order be shipped again.

International Shipping

At this time, PyroHorizon ships within the United States only.

We may expand international shipping options in the future.

Questions About Your Shipment

If you have any questions regarding your order or shipment, please contact us:

PyroHorizon Customer Support
Email: Support@pyrohorizon.com
Website: PyroHorizon.com

Please include your order number when contacting us so we can assist you more quickly.